Turn an Inbox message into work

Skip this step if the Inbox already shows Gmail at the top right.

In Connect your inbox, follow the prompts to sign in to Gmail. Connect Gmail covers the details.

Use the tabs above the list to switch between All, Flagged, Archived, and Snoozed. Point at a row to see Mark read and Archive. Right-click a row for more actions. The menu lists the ones that apply to that row:

• Mark as read when you have reviewed it;
• Flag important, or Remove importance when it no longer needs attention;
• Snooze until tomorrow;
• Archive when no further work is needed.

With an item open, press E to archive it or H to snooze it.

These actions organize an Inbox item. They do not create project work unless you click Create ticket.

A draft card appears with Save edits, Reject, and Send reply. Review the recipient and the body before you send. Review and execute an action covers the card.

For a chat channel such as Telegram, type your reply in the message box, or use AI draft. The reply options depend on the connected channel account and its tool access.

Creating a ticket makes the message visible to the whole team. The panel says so under the button. To do the same from the list, right-click the row and choose Create team-visible ticket.

AI Agent builds the ticket for you. Its title is the email subject, or the message preview when there is no subject. Its description holds the sender, the recipients, a preview, and the thread. Its status is To do. The Board opens with the new ticket selected. The Inbox item now shows Open ticket instead of Create ticket, and a second click does not create a second ticket. Open the ticket to edit the title and details, add steps, attachments, comments, or agent work.

Manage execution and status from the linked ticket. Return to the Inbox for channel communication and message-level triage. This keeps one tracked work item without losing its source conversation.