Plan changes and payment disputes change your credits and charges in a predictable way, and features that use AI check your plan first.
- Upgrades add the difference. When you upgrade, your pool gains the difference between the two plans. It does not start a new pool.
- Downgrades wait for the period end. A downgrade keeps your current plan until the billing period ends, with no refund or charge today. Choosing your current plan again cancels the pending change.
- Disputes pause collection. A disputed payment reverses the credits it bought and pauses collection until the dispute closes. If you win, the credits come back.
- Top-ups need a plan. Top-up packs are available only with an active subscription. Without one, Add credits is disabled.
- Paid features check your plan. Without an active subscription, these are refused with “No active subscription”: AI column previews, competitor discovery and profiling, knowledge website scans, inbox reply drafts, chat file uploads, workflow generation, and ticket triage. Workspaces set up before the paywall began are not affected.
- Companion runs need a plan. Starting a ticket run on your own computer needs an active subscription. A run that already started is not stopped.
- Extra High effort needs Pro. On plans below Pro, agents that ask for Extra High reasoning effort run at High.