---
title: "Triage tickets, and reply to the agent on a ticket"
description: "Triage suggests an agent and a priority for a ticket. Reply to a running computer agent from the ticket, and see consistent status, runs and pull requests."
---

> Documentation Index
> Fetch the changelog index at: https://docs.aiagent.app/changelog/llms.txt

# Triage tickets, and reply to the agent on a ticket

Choose **Triage** on a ticket to get a suggested agent and priority. Nothing changes until you accept. Tickets also show one clear status and one item for each run.

**Update, 2026-10-24:** Triage now asks a few questions and proposes a title, description, priority, assignee, labels, and steps. You choose what to apply. **Accept** and **Reject** are now **Apply** and **Discard**.

![A ticket with a triage suggestion for agent and priority with Accept and Reject, next to an agent card with a Message the agent field.](/changelog/art-triage-tickets-and-reply-to-the-running-agent.webp)

- **Suggest-only triage.** **Triage** appears when you create a ticket and in the ticket's properties. Choose **Accept** to apply the suggested agent and priority together, or **Reject** to ignore them. Triage needs an active plan.
- **Reply to the agent.** For a run on your computer, type in **Message the agent** on the ticket's Agent card. The agent continues the same session. When the session cannot continue, choose **Start fresh** to run again with the ticket.
- **One run at a time.** The reply box is off while the agent is working.
- **Status you can trust.** An open pull request moves a ticket to In review, and a draft keeps it In progress. A run whose actions were all rejected stays In review.
- **Pull requests find their ticket.** A pull request that names the ticket key links to it. In an attached repository, a pull request with no ticket gets one in review.
- **One item per run.** The ticket feed shows one item for each run, with its status and any error once.

Source: https://docs.aiagent.app/changelog/triage-tickets-and-reply-to-the-running-agent/index.mdx